Privacy Policy

This policy describes how the operator of LSV Manager at lsvmanager.com (“LSV Manager,” “we,” “us”) handles information. LSV Manager is software for golf-cart and low-speed-vehicle rental shops. We are not the rental company. Shops rent vehicles to their own customers.

1. Who this covers

• People who visit lsvmanager.com
• Shop staff who log in to use the software
• Renters who book online, sign a shop’s rental agreement, pay, or upload a license or insurance card through a link we host for a shop

For renter information, the shop is the business that decided to collect it. We store and process it so the shop can run the rental. Questions about a specific rental should go to that shop first.

2. Information we collect

Account and billing. Shop name, staff names, emails, password (stored as a hash, not in plain text), role, and billing email. If the shop pays us, Stripe stores the payment method; we may keep last four digits, brand, and Stripe customer or subscription IDs.

Shop records the shop enters. Fleet, rates, tax settings, reservations, notes, photos of carts, activity logs, and similar business data.

Renter information the shop or renter submits. Name, phone, email, addresses, rental dates, vehicle, price, electronic signature, driver’s license image, insurance-card image, and payment status. We do not store full card numbers. Cards are handled by Stripe. We may store Stripe customer and payment-method IDs, last four digits, and brand so the shop can charge a card on file for damage, extra days, or tickets.

Technical. Login cookies, IP address, device/browser data, and server logs needed to run and secure the service.

Messages you send us. Emails to support@lsvmanager.com.

3. How we use it

• Provide the software: reservations, fleet, agreements, booking, and payments
• Create shop logins and keep companies separate
• Collect our software fee and the website booking fee described in our terms
• Connect shops to Stripe and record that payments succeeded
• Fix problems, prevent abuse, and keep the service secure
• Respond to you and meet legal or card-network requirements

We do not sell personal information. We do not use renter photos or licenses for advertising.

4. Payments (Stripe)

Card payments go through Stripe, Inc. Stripe’s privacy policy is at stripe.com/privacy. Depending on the shop’s setup, money may land in the shop’s Stripe account, with a portion paid to LSV Manager as an application fee on some website bookings. Stripe may also store a card for later charges the shop initiates.

5. Who we share with

• The shop whose reservation or account it is. Shop staff with logins can see that shop’s renters and documents.
• Stripe for payments, Connect, payouts, and fraud checks.
• Hosting providers we use to run the app and store files (currently Vercel for the website and Supabase for database and document storage).
• Authorities if required by law, a valid legal request, or to protect people from harm.

Shops do not see other shops’ data. We do not share renter lists with other rental companies.

6. Cookies

We use a session cookie so shop staff stay logged in. It is required for the product to work. We do not run advertising cookies on the marketing site. Third parties such as Stripe set their own cookies on checkout pages they host.

7. How long we keep it

Shop accounts and rental records stay while the shop uses LSV Manager and for a reasonable period after, so the shop can finish tickets, taxes, and disputes. If a shop closes its account, we delete or de-identify data when we no longer need it, unless law or a payment dispute requires a longer hold. License and insurance images are kept as part of that shop’s records until the shop or we remove them.

8. Security

We use HTTPS, hashed passwords, shop-separated data, and access limited to people who need it. No online service is perfectly secure. Shops should use strong passwords and only give logins to people they trust.

9. Your choices

Shop staff can update much of their account data in the app. Renters should ask the shop to correct a reservation. You may email support@lsvmanager.com to access, correct, or delete personal information we hold, subject to the shop’s records, legal holds, and what we need to run the service. If you are a California resident, you may also ask what personal information we collected and whether we sold or shared it (we do not sell it). We will not discriminate against you for exercising those rights.

10. Children

The software is for businesses. We do not knowingly collect information from children under 13. Rental shops set their own driver-age rules (often 18+).

11. Changes

We may update this policy. The date at the top will change. Continued use of the site after an update means you accept the new policy. Material changes may also be emailed to the shop’s billing or manager email.

12. Contact

LSV Manager
lsvmanager.com
support@lsvmanager.com
support@lsvmanager.com

Governing law: State of Florida, United States, except where a privacy law of your state gives you extra rights.